How long will my order take?

Unframed prints: Allow 5-7 days for your order to arrive.

Framed orders within New Zealand are delivered or available for pick up within 2 weeks. If your order is urgent, please get in touch prior to ordering to ensure we can get it to you in time. 

Framed orders to Australia will be shipped within 4 weeks from order date. 

What are the shipping costs?

Unframed/Print only:
Within NZ: $15

International shipping: $28 - $50 (depending on country)

Framed Prints:
Within NZ: $25 - $200 depending on location and size of print.

Australia: $60 - $300 depending on location and size of print.

Other Countries: We currently don't ship framed artwork however we are working on changing this. :)

Can I pick up?

We offer pick ups directly from our Printers and Framers in Auckland only.

We use two different places, so pick up will either be from Ponsonby or Mairangi Bay depending on what you’re after, (Size of print, turnaround time and stock availability determines pick up point).

Where are you based? Do you have a gallery or showroom?

We’re based in Auckland and travel often - within New Zealand and overseas. 

We don’t have a physical store. We’re online only and orders are made to order.

However we do have retailers who stock some of our pieces. Please check out our list of retailers here.

Do you have any stockists/retailers?

Yes! Please check out our list of our retailers.

How do I measure my artwork?

The size of the print you select will be the total size of the print/paper. So the small border is included in the print size.

A4: 8.3 x 11.7" / 210 x 297 mm
A3: 11.7 x 16.5" / 297 x 420mm 
A2: 16.5 x 23.4" / 420 x 594mm 
A1: 23.4 x 33.1" / 594 x 841mm 
A0: 33.1 x 46.8" / 841mm X 1189mm 

If you are having it framed, this is the finished frame size so use these dimensions when working out how your art will look in your space. 

A4 = 345mm x 260mm
A3 = 470mm x 345mm 
A2 = 645mm x 470mm 
A1 = 890mm x 645mm 
A0 = 1250mm x 905mm

How big is the border on the image?

You can select whether you want a border and signature or without.

Border Size:
Petite / A4 - 17mm border
Small / A3 - 25mm border
Standard / A2 - 30mm border
Medium / A1 - 35mm border
Large / 40mm border
XL A0 - 40mm border
XXL - 60mm border

What type of glass do you use?

Orders within NZ:

Standard Glass: Standard 2mm glass or UltraVue non reflective Glass (Amazing clarity, Virtually eliminates reflection and Blocks 70% of UV light).

For Australia, we use UV acrylic art glass - this makes it much safer to ship overseas and also a lot easier when hanging your art because it’s much lighter than glass.

What can I do if the print size I’m wanting is not available?

Please send us an email (sony@alexandsony.com) with the dimensions you’re after and we can adjust the image as long as there’s not too much cropping involved. 

How Can I Track My Order?

You will receive a dispatch notice with the tracking details, between 3-10 working days after you've placed your order.